1: Antique Avenue Limited are not able to issue refunds where any of the following reasons are applicable:
The item is known to be faulty, worn as described or not working at the time of purchase
The label, maker’s marks or anything identifying or adding provenance to an item have been removed
The item has been damaged by trying to repair it or getting someone else to do it
you no longer want an item (eg because it’s the wrong size or colour) unless you bought it without seeing it (ie. online) at which point you will be entitled to a refund of the purchase price only (not shipping / packing costs). See 2 below..
2: Online, mail and phone order sales:
Our Customers who purchase from us via online or telephone orders have the right to cancel an order even if the goods aren’t faulty within 14 days of the invoice date (whether payment has been made or not)
Antique Avenue will issue a refund to customers if you’ve told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods to us once you’ve told us.
Please note it is your responsibility to arrange and pay for the return of that time if the item is not faulty. If the item purchased is faulty (other than as described at time of sale), Antique Avenue Limited will reimburse any costs involved.
Antique Avenue will refund you within 14 days of receiving the goods back in the condition they were purchased in. Please refer to 1 above
Our refund issued will be the cost of the item only and does not include packing/delivery costs to send the item to you.
Our refund will be processed using your original payment method
Antique Avenue do not offer a ’buy back’ service for items purchased from us
Antique Avenue customers will need to check with their local authorities to see if any customs and import taxes are applicable. Any additional customs and tax payments are the responsibility of the buyer.
Antique Avenue Limited are not responsible for delays due to customs.
3: Items returned by someone other than the buyer:
Antique Avenue only accept returns from the person who bought the item
4: Items damaged in transit:
Delivery is arranged on behalf of the customer and includes the option to insure the item during transit to the delivery address via third party delivery company.
