Who we are

https://www.antiqueavenue.co.uk is owned by Antique Avenue Limited.

How we collect and use your personal information

Comments
When you leave comments on the site we collect the data shown and also your IP address and browser user agent string to help spam detection.

Information collected or submitted to us, by any means including e-mail, is kept for customer service purposes however, they are never used for marketing purposes or shared with third parties.Information provided to us in relation to the sale of goods or arrangement of delivery. Under the margin VAT scheme we are required to keep records of the names of buyers which may be passed to HMRC in relation to calculating or verifying our accounting information. We also collect address and contact number information to allow us to deliver goods and maintain contact during the delivery process.

Cookies

Our site uses the following cookies:
Google Analytics cookies – these are set for monitoring and tracking visitors behaviour on the site.

Security & Limit Login Attempt cookies – these cookies are used by the website security software to provide brute force security in logins by monitoring user cookies.

Embedded content from other websites

Articles on this site may include embedded content, like YouTube videos or Wikipedia articles, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.

Sharing your personal data

Some data is transferred and/or stored with third-party services we use, for example with delivery companies and payment processors. This is done as a way to provide you with a better overall service and user experience.

Here are the services we use to make our own service better for you: During purchase, a client may provide login information and credit card information to one of our payment processors. This information is processed directly within the relevant payment processors and no information is collected or stored by us.
Delivery providers – We use third party delivery companies to provide nationwide or international delivery, we share information with these companies to allow them to provide their service to the customer. The information we share is as follows: Full name, Delivery address, Contact numbers. Third party companies are also legally obligated to protect this information and follow relevant legislation regarding its use and storage.

Who can see your personal data

If you are not a customer and have not commented on the website, there is no personal information we have or can see about you.

Our sales team has access to customer records to allow us to complete sales and to arrange delivery of items or to update customers regarding sales or deliveries. Our business administrator has access to records in order to complete accounting and other business activities.

How long we retain your data

When you email us or have left comments or made an enquiry through the website, we retain the contents until (if) you tell us to remove or delete them.

Information we collect in the process of a sale or delivery is stored in compliance with the Margin VAT scheme. We are able to delete selected personal information should you request it but this does not include any data we are obliged to keep for administrative or legal purposes.

How we protect your data and what data breach procedures we have in place

We protect customer data with the following site features:

We use SSL/HTTPS on our site. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.

In case of a data breach, System administrators will contact affected customers as soon as is reasonably possible and will explain the situation and our resolution.

We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.

Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure.

For any payments which we take from you online we will use a recognised online secure payment system.We comply with GDPR rules and regulations, and all paperwork is filed and stored in locked cabinets for a period of a year before being archived in locked and secure storage. After 7 years we are able destroy all paper trails in line with HMRC rules and regulations.
All correspondence, letters, requests and any paperwork containing personal data sent to the premises are shredded on site.

What rights you have over your data

If you are a client or have left comments or made an enquiry through the website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you by contacting us. – This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being currently our customer (i.e., basic account information like an email address, billing and contact information).

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

External Website Links

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.